Tenant zone
Hyhurst Group have a team of specialists in maintaining property, servicing our housing across South London.
Our properties
Our properties available for private rent are situated in the London Boroughs of Lewisham, Greenwich, Southwark, Croydon, Hackney, Bromley and Bexley. All our properties available for private rent are advertised through our trusted agents Kinleigh Folkard & Hayward and Acorn Group Estate Agents on Rightmove and Zoopla.
Our service standards
We aim to provide a great service for our tenants; as such we are voluntary members of the Tenancy Redress Service (www.tenancyredress.com), as well as members of the Residential Landlords Association, a body committed to improving standards within the industry.
As a result of our good practice and service standards, our average tenancy length is over 4 years.
We will:
• Complete emergency repairs within 24 hours and routine repairs within 30 days;
• Prioritise repairs for vulnerable residents to ensure that we take into account any specific needs or requirements that they may have;
• Offer and agree an appointment time with you for all non-emergency repairs. If you give us permission it is often more convenient for you to allow our trusted and vetted maintenance team to access the property when you are at work;
• Aim to get it right first time and complete repairs at the earliest visit;
• When required, keep you informed about the progress of your repair;
• Carry out annual safety inspections; and
• Inform you whether you are responsible for paying the cost of a repair at the time you report the repair (if known at the time of reporting).
Your tenancy agreement
Your tenancy agreement is a legal contract between you and us. It will be an Assured Shorthold Tenancy (AST) and will normally be for a fixed term of one year. It sets out your rights and responsibilities as a tenant. When you sign it, you are agreeing to all the terms and conditions listed in it. Your responsibilities include paying the rent and service charges, looking after your home and any garden, being a good neighbour and being a responsible householder.
It also sets out our responsibilities as your landlord. As your landlord we are responsible for providing you a safe and well-maintained home, with peaceful enjoyment and a reliable repairs service.
